Frequently Asked Questions

Marento is an innovative way to own your second home, but at a fraction of the price and without the traditional hassles. We make buying, owning and selling shares of a second home an easy and fair experience, thanks to our technology and exceptional service at every stage of the co-ownership process.

When a member becomes a co-owner of one of our properties, they can book their stay through our app and enjoy their vacation worry-free. Our team takes care of all the details, from pre-purchase work, to maintenance and cleaning, repairs, concierge services, and any other aspect related to the management of the property. It's like having a second home, but in a simplified way.

We make it easy for several people to co-own a second home through our co-ownership model, allowing them to enjoy the advantages of owning an apartment without the usual complications. We choose exceptional locations in the Riviera Maya, which have all the necessary amenities, and allow up to a maximum of 10 co-owners. We create a trust and take care of all the legal documentation. Once the sale is completed, we take care of the property management and any additional services that the co-owners may need during their stay, ensuring that they only have to worry about enjoying their home with their loved ones.

Each co-owner may purchase a maximum of five fractions, representing 50% of the property. Each share entitles you to enjoy 35 days a year, so by purchasing the maximum of five shares, you obtain the right to enjoy the apartment for approximately six months a year. Each co-owner can purchase one, two, three or four shares, enjoying more time in the apartment and potentially benefiting to a greater extent from the appreciation of the property when they sell their shares.

We offer two different payment schemes with down payments ranging from 40% to 80% of the price of the fraction and the balance can be paid in up to 12 monthly installments without interest.

Fractional ownership, or fractional ownership, allows multiple investors to purchase a portion of a property, giving them exclusive rights for the months or weeks of their choice. This approach reduces costs and risks by covering only a portion of the property and its expenses, making real estate investment more affordable and attractive especially for vacation properties, which are typically unoccupied more than 70% of the time.

In a timeshare, you only acquire a membership, without any rights to the property. The contract is for the provision of services, and you own nothing; you are dependent on availability to make reservations, and the membership expires. Fractional ownership, on the other hand, offers real estate guarantees: you own a share of a particular property. The purchase is perpetual, inheritable, and offers total flexibility: you can rent it, sell it, lend it, or donate it, which is not possible with timeshare.

Since the property, in this case, our apartments, cannot be divided into specific zones, the distribution is made through the time of available use. In other words, each fraction corresponds to a portion of time per year. In our model, each fraction entitles you to 5 guaranteed weeks per year, for life.

The fractional model is very flexible. We have an application-based system that allows you to select your weeks, exchange them and put them into vacation rental. It also provides access to your history, rental income and ending balance. This system guarantees availability every year and gives you security over the use of your property.

It is paid annually in advance during the first three months of the year. By dividing the property among several co-owners, the associated expenses are shared, which reduces the cost for each individual.

• All cleaning, services and maintenance of common areas.

• Payment of administrative, janitorial and security personnel.

• Payment of all services within the unit.

• Reserve fund for equipment replacement.

• Preventive and annual maintenance of equipment and building.

• Payment of insurance, trusts and taxes.

You can reserve as many stays as you wish, considering that you have 35 days per year for each participation.

This means you can book several weeks in a row or spread your days over multiple weekends. Our calendar system allows you to book with complete flexibility, ensuring that each owner enjoys the property as they wish.

For more information on how our calendar system works, please contact us and our team will be happy to explain it in detail and answer any questions you may have.

Marento will manage the personnel and basic services required for the house throughout the year, as part of our maintenance commission. So cleaning, gardening, maintenance, etc. are already covered.

Looking to discover the flavors of Mexico while enjoying a tasting menu with a private chef? Take it for granted. Our destination and support teams will be available 24/7 to always assist you. We have over 14 years of experience providing concierge services, so this is one of the great advantages of co-ownership with Marento.

Nothing lasts forever. When you want to sell your stake, our sales team will help you every step of the way: marketing your stake through our marketplace if you wish, finding a new owner and assisting you with the legal documentation and administrative processes.

Only you. You are free to sell your interest at any price you see fit. For our part, we will provide you with detailed reports of market prices in the region, and we will be able to recommend a reasonable market price at the time of sale. But the final decision is yours alone.

The costs of selling a real estate property apply in the same way to the sale of your shareholding. This implies that you will probably pay a sales commission to the real estate agency that assists you during the sale process, as well as notary fees and taxes. If you want Marento to assist you during the sale process, our commission is 5% of the sale price.

The same as with any other asset. The share will be transmitted as stipulated in the co-owner's will or, in his absence, to his natural heirs. The heirs will form a joint ownership group and will enjoy shared use of their share.